Senior Implementation & Change Management Consultant

Implementation
& Change

Enterprise Programme Delivery ยท Change Management ยท Stakeholder Engagement

Trusted by senior leaders to deliver complex technology programmes across public sector, healthcare, and commercial environments. From requirements through to adoption, focused on delivery that sticks.

Project Management Public Sector Healthcare Multi-site Rollouts AI Tools Practitioner MSc Project Management
About

A consultative approach to enterprise delivery

Niall is a Senior Implementation and Change Management Consultant with a track record of delivering enterprise technology programmes across public sector, healthcare, and commercial organisations.

He takes ownership of engagements from initial discovery and requirements definition through to deployment, training, and adoption. His approach combines structured delivery with a clear-eyed understanding of how people and processes need to shift for technology to generate real value.

Operating at programme level, Niall works as a trusted advisor to senior stakeholders. He manages risk, maintains delivery momentum, and ensures every engagement stays aligned to what the organisation actually needs.

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Programme Leadership

Full lifecycle delivery across complex, multi-workstream programmes with structured governance and clear accountability.

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Stakeholder Engagement

Credible engagement at executive and operational levels, building relationships that drive alignment and sustain trust.

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Adoption & Impact

Change strategies built around the end user, ensuring technology delivers measurable, lasting organisational value.

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AI-Enabled Practice

Active practitioner of Copilot, Claude, and ChatGPT, applying AI tools to improve planning, insight, and delivery quality.

Experience

Career History

Senior Implementation & Change Management Consultant

4OC
June 2023 โ€“ Present
  • Leads concurrent enterprise implementation programmes across national organisations, acting as programme lead, client advisor, and primary relationship owner across the full delivery lifecycle.
  • Designs engagement scopes aligned to organisational processes and strategic objectives. Facilitates discovery workshops, maps workflows, and develops tailored delivery strategies.
  • Manages programme complexity across multiple workstreams, governing dependencies, risk, scope, and delivery through RAID logs and RACI frameworks.
  • Delivers structured change management comprising executive alignment sessions, stakeholder engagement strategies, and user training programmes to drive lasting adoption.
  • Translates client feedback into product and delivery improvements, acting as the voice of the customer to internal teams.
  • Mentors junior consultants across delivery environments, supporting quality standards and professional development.

Operational Consultant

Allied Waste Recycling
Sep 2022 โ€“ June 2023
  • Delivered implementation of an integrated fleet and fuel management system, configuring the solution to operational requirements and existing workflows.
  • Applied Six Sigma methodology to identify process inefficiencies and deliver measurable operational improvements across the logistics function.
  • Coordinated internal stakeholders and third party vendors through deployment, testing, and user adoption.

Co-Founder

Prize Panther
June 2020 โ€“ Oct 2021
  • Led a cross functional team to translate business requirements into product deliverables across iterative development cycles.
  • Oversaw commercial growth from inception across multiple campaign cycles, managing partner relationships and regulatory compliance across jurisdictions.
  • Gained broad exposure to product development, commercial strategy, and operations in a fast moving start up environment.
Selected Work

Representative Engagements

Healthcare ยท Multi-Site Rollout

Large National Healthcare Body

Challenge

A standardised patient data management system was required across multiple services, each with distinct workflows and user communities.

Approach

Led delivery across all sites with tailored system configuration and bespoke training materials per service. Designed a phased adoption strategy to manage change across a large and varied user base.

Outcome

Successful deployment across all sites, with consistent data management practices embedded across the organisation.

ImplementationChange ManagementTraining
Public Sector ยท Procurement

National Emergency Services Regulator

Challenge

Enterprise system procurement required requirements gathered across multiple business units to produce a single, coherent specification.

Approach

Led structured discovery workshops across all units and consolidated outputs into a functional enterprise specification. Conducted market assessment and options appraisal across candidate platforms.

Outcome

A robust procurement foundation enabling the organisation to proceed to tender with clarity on priorities and evaluation criteria.

RequirementsProcurementOptions Appraisal
Healthcare ยท Programme Recovery

National Health Service โ€” Programme Recovery

Challenge

A complex, multi service rollout encountered delivery challenges including inconsistent methodology and budget pressure across workstreams.

Approach

Standardised delivery methodology, introduced structured testing and sign off processes, and replanned the programme to restore scope and budget control.

Outcome

Programme recovered within constraints, with consistent delivery practices embedded across all remaining services.

RecoveryGovernanceReplanning
Non-Profit ยท System Implementation

National Disability Services Organisation

Challenge

Organisation required a new payroll system for high-volume, complex financial processing with a structured approach to both procurement and go-live.

Approach

Led full procurement process and oversaw implementation through to go-live. Defined success metrics and facilitated post-implementation value measurement workshops.

Outcome

Scalable payroll solution delivered with value measurement frameworks in place to track ongoing return on investment.

Payroll SystemsProcurementValue Measurement
Capabilities

Skills & Expertise

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Implementation & Delivery

  • Enterprise system implementation
  • Programme management
  • Multi-workstream delivery
  • RAID & RACI governance
  • Risk & dependency management
  • Vendor management
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Change Management

  • Change strategy design
  • Adoption planning
  • Training & enablement
  • Resistance management
  • Post go-live support
  • Value measurement
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Stakeholder Engagement

  • Executive advisory
  • Requirements workshops
  • Workflow mapping
  • Procurement support
  • Options appraisal
  • Client relationship management
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Tools & Technology

  • Microsoft Copilot
  • Claude & ChatGPT
  • Power BI
  • Microsoft Office Suite
  • AI Tools (Certified)
Personal

Beyond the work

Outside of consulting, Niall is driven by many of the same instincts that shape his professional life: genuine curiosity, a desire to keep improving, and a belief that consistency separates good intentions from real outcomes.

He is a keen golfer and tennis player, and finds that sport rewards patience, preparation, and the ability to adapt when things do not go to plan.

Niall has committed time to causes he believes in, from leading fundraising efforts for major national charities to taking part in endurance events in support of others. He brings that same sense of purpose to the work he does professionally.

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Golf & Tennis

Competitive amateur golfer and club tennis player, sport as a space for focus, discipline, and good company.

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Charitable Fundraising

Fundraising lead for national health charities, raising significant funds for cancer research and neurological conditions.

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Continuous Learning

MSc in Project Management (First Class Honours), certified in AI tools, and committed to keeping pace with emerging delivery practices.

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Global Outlook

Completed UCD's Global Leadership and Intercultural Development programmes, bringing cultural awareness to international engagements.

Contact

Let's talk

Open to senior implementation and change management opportunities. Happy to discuss your programme needs or explore how we might work together.

NiallLamont